At “Leealvinstore.com”, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely satisfied with your order, we are here to help. This Refund Policy outlines your rights to return products, request refunds, and understand the procedures we have in place to handle these requests.

Eligibility for Returns

Time Frame for Returns

You may return products within 10 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact.

Please check the product description for specific return eligibility before making a purchase.

Return Process

Requesting a Return

To initiate a return, please follow these steps:

1. Contact Customer Support: Email us at [email protected] with your order number, item details, and reason for the return. Our customer service team will review your request and guide you through the process.

2. Receive Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to send your item back.

3. Prepare Your Package: Securely pack the item in its original packaging, including all accessories, tags, and documentation. Include the RAN and any additional instructions provided by our team.

4. Ship Your Return: Send the package to the address provided in the return instructions. Please ensure the package is insured and trackable, as we are not responsible for lost or damaged items during return shipping.

Return Shipping Costs

– Defective or Incorrect Items: If the return is due to a defective or incorrect item, Leealvinstore.com will cover the return shipping costs. Please include a copy of the shipping receipt with your return for reimbursement.
– Other Returns: For all other returns, customers are responsible for covering the shipping costs. We recommend using a trackable shipping method to ensure the safe delivery of the returned item.

Refund Process

Refund Eligibility

Once we receive your returned item, it will be inspected to verify its condition and eligibility for a refund. If the item is approved, we will process your refund to the original payment method.

Time Frame for Refunds

Refunds will be processed within 7-10 business days of receiving and inspecting the returned item. Please note that the time it takes for the refund to appear in your account may vary based on your bank or credit card provider.

Partial Refunds

In certain situations, only partial refunds may be granted (if applicable):

– Items that are returned with signs of use, damage, or missing parts not due to our error.
– Items returned beyond the 10-day return window without prior authorization.

Exchanges

Exchange Process

If you wish to exchange an item for a different size, color, or style, please contact us at [email protected]. Exchanges are subject to product availability, and we recommend initiating an exchange as soon as possible to secure the desired item.

Exchange Costs

– Defective or Incorrect Items: If you received a defective or incorrect item, we will cover the shipping costs for the exchange.
– Other Exchanges: For all other exchanges, customers are responsible for the return shipping costs. We will cover the shipping costs for sending the replacement item.

Damaged or Defective Items

Reporting Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at [email protected]. Include your order number, a description of the issue, and photographs of the damage or defect. Our team will assess the situation and provide instructions on how to proceed.

Resolution for Damaged or Defective Items

– Replacement: We may offer a replacement for the damaged or defective item at no additional cost to you.
– Refund: If a replacement is not available or preferred, we will issue a full refund for the item, including shipping costs.

Order Cancellations

Cancelling an Order

You may cancel your order before it is processed for shipping. To cancel an order, contact us at [email protected] with your order number as soon as possible. We will make every effort to accommodate your request, but cancellations are not guaranteed once processing has begun.

Refunds for Cancelled Orders

If your order is successfully canceled, a full refund will be issued to your original payment method within 3-5 business days

Refund Exceptions

Non-Refundable Situations

Leealvinstore.com reserves the right to refuse refunds for:

– Items returned beyond the 10-day window without authorization.
– Items that have been used, altered, or damaged by the customer.
– Returns that do not comply with our Refund Policy terms.

Contact Us

If you have any questions, concerns, or need assistance with a return or refund, please do not hesitate to contact our customer support team:

– Email: [email protected]
– Phone: 8178918772
– Business Hours: Monday to Friday, 9 AM – 5 PM [IST Time Zone]